USA Shipping

The shipping cost will be visible when you add items to your shopping cart before you submit payment. Shipping for a single Speedpack is $7.30 to most US addresses (however, if you order more than one Speedpack at the same time, the shipping cost per pack will be lower). US shipping will usually be by US Postal Service with delivery confirmation. Please allow at least 7 business days for your item to arrive, although most of our US orders typically arrive much faster.

International Shipping & VAT

VAT and/or Customs Fees/Duties (if any) Imposed by the Receiving Country are the Buyer's Responsibility. For Europe, there is no minimum purchase for EU VAT, so online purchases of any amount destined for the EU may be subject to VAT tax.

The shipping cost will be visible when you add items to your shopping cart before you submit payment. The US Postal Service continues to raise international shipping rates, so shipping for a single Speedpack is $21 USD to most international addresses, except Canada which is $15 USD (however, if you order more than one Speedpack at the same time, the shipping cost per pack will be lower).
 

Since these vary greatly, any VAT and/or customs fees/duties imposed by the receiving country are the buyer's responsibility. International shipping will usually be via US Postal Service international mail.  ***International shipping times vary greatly by country, but please allow at least 15 to 30 days for your item to arrive. And, while not common, some international orders have taken as long as 45 to 60 days to arrive. This huge range in transit time has to do with some countries' customs departments which occasionally intercept some inbound packages for inspection.

We currently have shipping set up to these countries (and USA):

Australia	Austria	Belgium	Brazil
Canada	Chile	Czech Republic	Denmark
Estonia	Finland	France	Germany
Greenland	Hong Kong	Iceland	Ireland
Israel	Japan	Latvia	Liechtenstein
Lithuania	Luxembourg	Malta	Monaco
Netherlands	New Zealand	Norway	Poland
Portugal	Singapore	South Korea	Spain
Sweden	Switzerland	Taiwan	UK

*** If you live in a country not listed here and are interested in ordering, please send us an email and we may be able to arrange shipping to your country.

Customer Service, Returns, & Warranty

We want you to be completely satisfied with your purchase. If you are not satisfied, please send us an email or call the phone number at the bottom of this page or on our company page and we will try to arrange a return, refund, exchange, or replacement. If you are located in the USA, you can return any completely new, unused, and uninstalled Speedpack to us postage paid within 30 days of your order date. For a full refund, returned packs must still be in 100% new condition; we are unable to accept returns of used, installed, dirty, or damaged items (except in the case of a manufacturing defect).

 

Upon receipt of your new returned item, we will promptly refund the cost of the item. If the return is due to our error or due to a manufacturing defect, we will also credit you for your return shipping costs and pay for shipping a replacement back to you (some of these terms may be modified for international buyers). If you have any questions, comments, feedback, or need to set up a return, please send us an email or call us.

All Dark Speed Works products have a warranty against defects in materials and workmanship for a period of one year from the date of original purchase. For the purpose of a warranty, please keep an electronic copy of your receipt and/or bill of sale. Our warranty is limited to either the repair or replacement of the product and the decision to repair and/or replace will be at the sole discretion of Dark Speed Works. If Dark Speed Works determines that a manufacturing defect exists, we will repair the product at no charge or exchange the product with a new product that is identical (or equivalent to the original product in the case of design changes to the current equivalent product).